We're committed to providing you with superior customer service. Our entire customer support organization is dedicated to one goal: ensuring your complete satisfaction. If you experience problems with any Data Networking Division product, please contact our Technical Assistance Center (TAC).

The Data Networking Division TAC is staffed with highly skilled professionals with years of experience supporting carrier networks. Assistance is available 24 hours a day, 7 days a week. You can contact the TAC via phone, Web or e-mail:

· Phone - Dial 877-452-8735 and then press 3, or dial 412-809-4342.

· Web - Simply click Support and then log in to our password-protected customer support site. Here, you'll be able to create, track and update cases in CustomerFirst, our incident-tracking system. You'll also have access to software updates, release notes, product documentation and technical tips.

· E-mail - Send your noncritical issues and questions to
dnd-support@ecitele.com.